Master User Agreement For Vedaic

 Effective Date: June 1, 2025
Last Updated: June 1, 2025


  1. DEFINITIONS
     • “Agreement” – this Master User Agreement, including all incorporated policies.
    • “Service” – Vedaic’s AI-powered astrology and Vedic offerings delivered via WhatsApp or affiliated channels, including free queries, subscription plans, one-time packages, Panchang updates, referrals, and any future features.
    • “User,” “you,” “your” – any individual accessing or using the Service.
    • “User Data” – all information you submit to Vedaic (birth details, chat logs, images, audio, metadata, preferences).
    • “Subscription Plan” – a paid monthly bundle of queries:
    – 10 queries for ₹10
    – 50 queries for ₹35
    – 100 queries for ₹50
    – Unlimited queries for ₹299
    • “One-Time Package” – a single-purchase bundle (e.g., marriage matching, Griha Pravesh).
    • “Referral Bonus” – 10 free queries earned when a referred friend completes one birth-chart query.
    • “Intermediary” – as defined in the Information Technology Act, 2000 (“IT Act”).
    • “DPDPA” – Digital Personal Data Protection Act, 2023 and its Rules.
    • “CP(E) Rules” – Consumer Protection (E-Commerce) Rules, 2020.
    • “DPO” – Data Protection Officer.
    • “Actual Knowledge” – knowledge obtained via a valid court order or government notification.
    • “Written Notice” – notice sent by email to the address on record or via the WhatsApp number on record.


  2. ELIGIBILITY & CONSENT
     2.1 Age Requirement – you must be at least 18 years old. Minors (< 18) require verifiable parental or guardian consent.
    2.2 Consent – by using the Service you provide free, informed, unambiguous consent to all data collection, processing, sharing, retention, deletion, cross-border transfers and automated processing as described herein. If you do not agree, cease use immediately and request data deletion.


  3. SERVICE OFFERINGS
     3.1 Free Tier –
    • One watermarked birth chart (PDF/image)
    • Limited daily Vedic Q&A
    • Daily Panchang updates via WhatsApp
    • Short AI-generated spiritual insights
    3.2 Subscription Plans (auto-renewing) –
    • 10 queries/month for ₹10
    • 50 queries/month for ₹35
    • 100 queries/month for ₹50
    • Unlimited queries/month for ₹299
    3.3 One-Time Packages –
    • Marriage Matching Bundle – Janam Kundali compatibility report (PDF)
    • Griha Pravesh Consultation – auspicious muhurat, rituals, gemstones
    • Additional offerings as published in-app
    3.4 Referral Program – 10 bonus queries per eligible referral, no maximum.


  4. ACCOUNT MANAGEMENT
     4.1 Registration – via WhatsApp (+91 99159 09101) or website; supply true name, birth details, email.
    4.2 Credentials – we issue a User ID; web registration requires a password.
    4.3 Security – protect your credentials; report unauthorized use via vedaic.business@gmail.com or WhatsApp. We may suspend or terminate compromised accounts.
    4.4 Termination – request deletion by messaging “DELETE ACCOUNT” or emailing vedaic.business@gmail.com; we will erase data except as required by law.


  5. PAYMENTS & NO-REFUND POLICY
     5.1 Processor – Razorpay (UPI, cards, net banking).
    5.2 Renewals – subscriptions renew monthly; to cancel, send “CANCEL SUBSCRIPTION” via WhatsApp or email at least 24 hours before renewal.
    5.3 Final Payments – all payments, including trials, subscriptions, query packs, and one-time purchases, are final and non-refundable.
    5.4 Chargebacks – unauthorized disputes may lead to account suspension and recovery actions.
    5.5 Taxes – you bear GST and other applicable taxes; we may adjust rates with ≥ 30 days’ notice.


  6. GRIEVANCE REDRESSAL
    6.1 Officer – Sheetanshu Shekhar; vedaic.business@gmail.com; +91 89681 66433; Mon–Fri 10 AM–6 PM IST.
    6.2 Process – email or WhatsApp with subject “Grievance – [description]”; acknowledgement within 48 hours; resolution within 30 days or written extension.
    6.3 Escalation – unresolved matters may be brought to the Data Protection Board (DPDPA issues) or the consumer forum/civil court in Bengaluru (service issues).


  7. DISPUTE RESOLUTION & GOVERNING LAW
    7.1 Law – this Agreement is governed by Indian law.
    7.2 Negotiation – parties will attempt good-faith negotiation for ≥ 30 days after written notice.
    7.3 Arbitration – unresolved disputes are settled by arbitration under the Arbitration & Conciliation Act, 1996; administered by ICA or another agreed body; seat in Bengaluru; English; single arbitrator; award final and enforceable in any competent court.
    7.4 Injunctive Relief – Vedaic may seek interim or permanent relief in any court of competent jurisdiction to protect its IP or rights.


  8. MODIFICATIONS
    8.1 We may modify, suspend, or discontinue the Service or this Agreement at any time. Material changes will be communicated ≥ 30 days in advance via WhatsApp or email. Continued use constitutes acceptance.


  9. ENTIRE AGREEMENT & AMENDMENTS
    9.1 This Agreement, including all referenced policies, is the entire agreement between you and Vedaic, superseding all prior understandings.
    9.2 Amendments must be in writing and signed by both parties, except as expressly provided in Section 8.


  10. ASSIGNMENT
    10.1 You may not assign or transfer this Agreement or your rights without our prior written consent.
    10.2 Vedaic may assign or transfer this Agreement in connection with a merger, acquisition, or sale of assets.


  11. NOTICES
    11.1 To You – sent to your email or WhatsApp on record, deemed received on delivery.
    11.2 To Vedaic – vedaic.business@gmail.com (and future postal address), deemed received on confirmation of delivery.


  12. SEVERABILITY & WAIVER
    12.1 If any provision is invalid or unenforceable, the remainder remains in effect; the invalid term is replaced by a valid one reflecting the parties’ intent.
    12.2 No waiver of any term is effective unless in writing.


  13. SURVIVAL
    13.1 Sections 9 (Entire Agreement), 10 (Assignment), 11 (Notices), 12 (Severability), 14 (Limitation of Liability & Indemnification), 15 (Force Majeure), 16 (Intellectual Property), 17 (Disclaimer), 18 (User Conduct), 19 (Privacy & Data Protection), 21 (Confidentiality), 22 (Trademark & Branding) and any indemnity, limitation, or confidentiality provisions survive termination or expiration.


  14. LIMITATION OF LIABILITY & INDEMNIFICATION
    14.1 Cap – Vedaic’s aggregate liability under this Agreement shall not exceed the total amount paid by you in the three months preceding the claim.
    14.2 Exclusion – to the fullest extent permitted by law, Vedaic disclaims liability for lost profits, lost data, or any indirect, incidental, special or consequential damages.
    14.3 Indemnity – you agree to indemnify, defend and hold harmless Vedaic and its officers, directors and agents from any claims, liabilities, losses or expenses (including attorneys’ fees) arising from your breach of this Agreement or your use of the Service.


  15. FORCE MAJEURE
    15.1 Neither party is liable for delays or failures due to events beyond its reasonable control, including acts of God, war, cyberattacks, labor disputes, governmental actions, or pandemics.


  16. INTELLECTUAL PROPERTY
    16.1 Ownership – all software, algorithms, designs, charts, content, trademarks, domain names, UI/UX (“Vedaic IP”) are owned or licensed by Vedaic.
    16.2 License – you receive a limited, non-exclusive, revocable license for personal, non-commercial use.
    16.3 Restrictions – you may not copy, modify, distribute, publicly display, reverse-engineer or remove proprietary notices.
    16.4 User Content – by submitting content, you grant Vedaic a perpetual, royalty-free license to use, modify, publish, and display it; you warrant you have rights to your submissions.


  17. DISCLAIMER
    17.1 No Professional Advice – the Service is for entertainment and self-exploration only, not a substitute for professional medical, legal, financial or psychological advice.
    17.2 Accuracy – no guarantee of prediction accuracy; use at your own risk.
    17.3 Third-Party Links – provided for convenience; Vedaic disclaims liability for their content.
    17.4 Warranty – the Service is provided “AS IS” and “AS AVAILABLE,” without warranties of any kind.


  18. USER CONDUCT
    18.1 Acceptable – honest information, respectful communication, intended uses only.
    18.2 Prohibited – unlawful content, hate speech, defamation, CSAM, IP infringement, privacy violations, malware, spam, scraping, reverse-engineering, security circumvention.
    18.3 IT Act Compliance – we publish policies, act on Actual Knowledge, maintain takedown logs for ≥ 5 years.
    18.4 Reporting – via vedaic.business@gmail.com or WhatsApp; violations may incur warnings, suspension, termination, legal action.


  19. PRIVACY & DATA PROTECTION
    19.1 Scope – applies to data collected via WhatsApp, website, and offline.
    19.2 Data Collected – identifiers; birth/astrological info; chat logs; device & usage metadata; preferences; payment records; analytics; feedback.
    19.3 Lawful Bases – your consent; performance of contract; legitimate interests (fraud prevention, product improvement); legal compliance.
    19.4 Retention – active data retained; 24-month inactivity → archive; 36-month inactivity → deletion unless legal retention required; billing/tax data ≥ 7 years; anonymized data indefinite.
    19.5 Your Rights – access; correction; erasure; withdraw consent; restrict processing; portability; nominate representative; grievance redressal.
    19.6 Consent Mechanisms – affirmative reply (“YES,” checkbox); parental consent for minors; withdraw via “STOP,” unsubscribe link, or email.
    19.7 Cross-Border Transfers – only to jurisdictions with adequate protection or under standard contractual clauses.
    19.8 Children – under-18 data only with parental consent; otherwise deleted promptly.
    19.9 Links – governed by third-party policies.
    19.10 Updates – material changes notified; continued use = acceptance.
    19.11 DPO – Sheetanshu Shekhar; vedaic.business@gmail.com; +91 89681 66433; postal address TBD.


  20. COOKIE & TRACKING POLICY
    20.1 Technologies – cookies, web beacons, local/session storage.
    20.2 Types – strictly necessary; performance & analytics; functional; advertising/marketing (only with consent).
    20.3 Management – browser settings; Google Analytics Opt-Out add-on; Facebook ad settings; cookie banner; “Cookie Settings” footer link.
    20.4 Third-Party Cookies – Google Analytics; Google Fonts; YouTube embeds; Razorpay checkout.
    20.5 Retention – session cookies expire on browser close; permanent cookies per vendor (e.g., 2 years); functional cookies 12 months.
    20.6 Security – Secure & HttpOnly flags; rely on Google Cloud’s built-in encryption; no custom hashing.
    20.7 Updates – policy revised as needed; material changes notified ≥ 30 days before.
    20.8 Contact – vedaic.business@gmail.com; +91 89681 66433.


  21. VENDOR & SUBPROCESSOR LIST
    21.1 All subprocessors bound by DPAs; audited annually; list updated within 30 days of material change at vedaic.app/subprocessors.
    – Google Cloud Platform: hosting, analytics dashboard, storage, compute (Mumbai)
    – OpenAI: LLM API for chat responses (U.S.)
    – Grok: user-query processing & storage (unspecified)
    – Razorpay: payments (India)
    – Google Analytics (GA4): website analytics (U.S.)


  22. SAFETY & CONTENT MODERATION
    22.1 Scope – applies to all WhatsApp chat content and future upload features.
    22.2 Prohibited – sedition; terrorism; CSAM; hate speech; defamation; IP infringement; privacy invasion; obscenity; fraud; malware; spam; self-harm promotion.
    22.3 Reporting & Support – exclusively via WhatsApp or email; website “Contact Us” for general inquiries.
    22.4 Notice & Takedown – on Actual Knowledge (court order or government notice); review within 24 hours; remove within 36 hours; notify involved parties.
    22.5 Appeals – “Takedown Appeal” via email; response within 30 days.
    22.6 Record-Keeping – logs retained ≥ 5 years.
    22.7 Enforcement – warnings; suspension; termination; legal action.
    22.8 Moderator Immunity – good-faith actions protected.
    22.9 Updates – material revisions notified; prior policy applies to existing content.
    22.10 Contact – vedaic.business@gmail.com; +91 89681 66433.


  23. CONFIDENTIALITY
    23.1 Both parties agree to keep confidential all non-public business, technical or financial information marked confidential, during and for five years after termination.

  24. TRADEMARK & BRANDING
    24.1 All Vedaic names, logos, and trademarks are the exclusive property of Vedaic. You may not use them without express written permission.


  25. CONSENT TO DATA COLLECTION & PROCESSING
    25.1 By using the Service you consent to collection, processing (collection, storage, structuring, use, disclosure, transfer, erasure), sharing, retention, anonymization, cross-border transfer, and deletion of your data as detailed. Cease use if you do not agree.
    25.2 Data Scope – identifiers; birth info; full chat logs; device & usage metadata; profile & preference data.
    25.3 Permitted Purposes – AI training & improvement; personalization; marketing & targeted advertising; analytics & research; security & fraud prevention; third-party hosting; cross-border transfers with safeguards.
    25.4 Retention & Deletion – data retained only as long as necessary; AI logs anonymized within 60 months, retained up to 10 years; deletion/anonymization on request or consent withdrawal, subject to legal/business retention obligations.
    25.5 Withdrawal – type “STOP”/“OPT-OUT”; email vedaic.business@gmail.com; withdrawal does not affect prior lawful processing.
    25.6 User Rights – access; portability; correction; erasure; restrict processing; nomination; grievance redressal via DPO.
    25.7 Automated Decisions – you may request human review of profiling or automated outputs.
    25.8 Children – under-18 data only with parental consent; otherwise deleted promptly.
    25.9 Security Safeguards – administrative, technical and physical controls (encryption in transit & at rest, role-based access, regular audits); breach notifications as required.
    25.10 Third-Party Recipients – service providers, marketing partners, legal/regulatory bodies; all bound by contract to equal data protection standards.
    25.11 Updates – material changes notified via Service or email; continued use indicates acceptance.
    25.12 Acknowledgment – use of the Service constitutes your full agreement to these terms.




End of Agreement.



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